Refund Policy

Effective Date: January 1, 2026

1. Refund Policy Overview

At Sevanaya Business Solutions, we are committed to providing exceptional services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by our company. Please read this policy carefully.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Service not provided as agreed upon in the contract
Failure of the Company to meet the agreed delivery timeline (after 30 days of delay)
Duplicate billing or erroneous charges
Non-performance of services due to Company's fault
Payment made in error or by mistake

3. Non-Refundable Services

The following are generally non-refundable:

Services that have been fully delivered and completed
Partially completed services, unless there is a material breach
Consultation fees and advisory services rendered
Customized work that cannot be reused for other clients
Penalties or surcharges imposed by regulatory authorities
Services cancelled by the client after commencement

4. Refund Request Process

Step 1: Submit Request

Submit your refund request in writing within 30 days of payment or service completion, whichever is later. Include your invoice number, date of payment, and reason for the refund.

Step 2: Verification

Our team will review your request and verify the claim. We may request additional documentation or information to process your request.

Step 3: Review and Decision

Your refund request will be reviewed by our management team. You will receive a decision within 15-20 business days.

Step 4: Processing

If approved, the refund will be processed using the original payment method. Processing typically takes 7-10 business days.

5. Refund Timeline

Request Submission Deadline

Within 30 days of payment or service completion

Review Period

15-20 business days

Processing Time

7-10 business days after approval

6. Deductions from Refund

The following may be deducted from the refund amount:

Work completed and delivered to the client
Non-refundable expenses incurred on behalf of the client
Third-party fees that cannot be recovered
Bank charges for processing the refund
Administrative fees (if applicable, up to 10% of refund amount)

7. Service Credit Alternative

In certain circumstances, instead of a cash refund, we may offer a service credit of equal value to be applied toward future services. This option will be discussed with you during the refund review process.

8. Contract-Specific Terms

For customized projects or long-term contracts, specific refund terms may be outlined in the service agreement. In case of conflict between this policy and the contract, the contract terms shall prevail.

9. Tax and Regulatory Compliance

Refunds are subject to applicable Indian taxes and regulations:

GST (Goods and Services Tax) adjustments may apply
TDS (Tax Deducted at Source) implications, if any, will be communicated
Applicable income tax provisions will be followed
Documentation for tax purposes will be provided

10. Special Cases

Force Majeure

In case of unforeseen circumstances (natural disasters, pandemics, government restrictions), refund eligibility will be assessed on a case-by-case basis.

Client-Initiated Cancellations

Cancellations initiated by the client after service commencement may result in reduced refunds depending on work completed.

11. Disputes and Escalation

If you disagree with the refund decision, you may:

Request a detailed explanation of the decision
File a formal appeal within 7 days
Seek resolution through mediation or arbitration
Follow legal remedies available under Indian law

12. Policy Modifications

Sevanaya Business Solutions reserves the right to modify this Refund Policy. Changes will be communicated through our website and will be effective immediately for new services and 30 days for existing agreements.

13. Contact Information

For refund requests or questions about this policy, please contact:

Sevanaya Business Solutions

Email: info@sevanaya.com

Phone: +91 8279588395

Customer Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST